Frequently Asked Questions (FAQS)
In conjunction with the website you will find the answers to many of the questions you may have here. If you can’t find the answer you are looking for, please email info@wellembroidered.co.uk
What Level am I?
Beginner – you are picking up a needle for the first time or are returning after a lengthy absence.
Intermediate – you have covered the basics and are ready to move on.
Advanced - you are a confident stitcher ready for a challenge.
Do I Need Previous Embroidery Experience?
We offer classes covering all levels. Please refer to the class description to ensure your chosen class matches your level of experience.
What if I Have Questions Before I Book?
If your question is not in the FAQs then please email info@wellembroidered.co.uk
What are Well Embroidereds’ Hours of Work?
We are available between 9am and 5pm Monday to Friday. The aim is to respond to emails in the morning but please bear with us as teaching will impact on that.
Please note that if you are in a different time zone any communication will be sent in the UK time and you will receive it based on your time difference.
What if I Have Questions During the Course?
If you are attending a Live Online class then questions can be asked during the online class time.
If you are booked on a Self-Paced class and sign up to be part of the community then you can ask questions and request feedback on your progress. Unfortunately, we are unable to give feedback if you have not.
Please be aware that we are unable to answer questions outside the specified times. Whilst this may sound harsh, we do hope that you understand that as a small business our days are filled with teaching, designing and stitching so we must be organised in how and when we can respond. This ensures that we provide the best customer service to all customers.
How do I Book a Class?
You can book a place on your chosen class via the website click here
What Happens if the Class I Want is Full?
If a class is full you are able to join a waiting list and if a place becomes available you will be contacted by email and offered that place.
How Can I Stay Updated on New Courses?
You can sign up for the monthly newsletters which will share details of upcoming courses and subscriber only offers click here
What if I Need Extra Kit Supplies?
If we have supplied a kit please be assured it contains more than enough to complete the kit BUT we do understand that sometimes you may run out of threads and in that instance, we are happy to send more.
How do Self-Paced Courses Work?
The joy of a self-paced course is that you can start anytime and work through the content at your own pace. Watch each video as many times as you like.
How Long Do I Have Access to Course Video Content?
Access to the videos is available indefinitely.
Is a Kit Included with Self-Paced Courses?
Self-Paced Courses do not have a kit and this affords you a fantastic opportunity to delve into your stash and utilise materials and equipment you already have, or even to support a local business and buy your materials directly from them if there are items you don't already have. A detailed materials list and suggested stockist list will also be provided.
Will My Kit Have a Tracking Number?
Once dispatched you will receive a tracking number to allow you to track the progress of your package.
Can I Pay in Instalments?
Yes you can and the options are listed against each course so you can decide whether to pay in full or use the instalment option.
What Happens if I Miss a Payment?
Any missed payment will result in an automatic unenrolment from the course. On receipt of payment your access will be restored.
Can I Retrospectively Add a Discount?
It is the responsibility of the customer to add the discount at the time of booking and cannot be added once the booking is complete.
Can I Take Level 2/3 Deep Dive if I Haven’t Completed the Previous Level?
Yes you can but it requires a strong understanding of the basics covered in Level 1. There is a great deal of information as well as hints and tips covered in Level 1 which will not necessarily be repeated in Levels 2 or 3. Courses are designed to be progressive allowing you to build and develop your skills and confidence level by level.
Slate Frame Versus Ring Frames - Which is Better?
If you wish to work the whole piece (Deep Dive) as one design, then it would be better to use an 18" slate frame but if you prefer you can work each level separately in a 10" hoop. Design options are provided for both along with video instructions on how to prepare a slate frame.
Is there a Minimum Age to Participate?
Anyone 16 years or above can participate in self-paced classes without the need for an adult to be present.
What Preparation Can I do in Advance?
Once you have booked your place on a Self-Paced Course you will receive a confirmation email along with links to sign in to the course. All preparation information/videos are also included, and the course will guide you through the process from start to finish.
Are There Any Health & Safety Guidelines?
Please note that embroidery involves the use of sharp implements and it is the responsibility of the individual to use all sharp items with care.
Do You Offer Private Tuition for Individuals or Groups?
Please contact us directly to discuss what you are looking for and for how many people and we will discuss how we can help. info@wellembroidered.co.uk
Do You Undertake Commissions?
Yes. We always enjoy creating bespoke items to a customer’s brief. If you wish to discuss this further, please email info@wellembroidered.co.uk
Cancellations and Refunds
All classes/private tuition are non-refundable but we do realise there are exceptional circumstances, and, in those situations, we would hold the monies paid as a credit against a future class. All credit must be used within 12 months.
Well Embroidered reserves the right to cancel at any time should the situation necessitate but all efforts will be made to avoid any cancellations. However, if this happens you will be offered the choice of an alternative course or a full refund.
International Bookings
All orders will be charged in £UK Pounds Sterling and will be converted to the local currency by your bank/credit card based on the exchange rate on the day you purchased.
If your order is declined, please contact your bank or credit card provider as there are times when international payments are blocked.
Will My Order be Affected by the Latest US Tariffs (February 2026)?
Please be aware that US orders may be subject to new tariff charges. This will be updated as and when clarification is received.
In conjunction with the website you will find the answers to many of the questions you may have here. If you can’t find the answer you are looking for, please email info@wellembroidered.co.uk